"We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused, with seals intact and in the unopened original packaging. You will need the proof of purchase.

 

To start a return, you can contact us at info@smoothglobalsupply.com

 

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without having first requested a return will not be accepted.

 

If you have any questions about returns, you can always contact us at info@smoothglobalsupply.com

 

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This allows us to evaluate the issue and resolve it for you. We kindly ask that you include photos at that time.

 

Exceptions / non-returnable items

Products that do not comply with our return policy will not be accepted.

 

Sale items or gift cards unfortunately cannot be returned.

 

Exchanges

Exchange requests will not be processed.

 

14-day cooling-off period in the EU

Without prejudice to the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason. As above, your item must be in the same condition as you received it, unused, with seals intact and in the unopened original packaging. You will also need the receipt or proof of purchase.

 

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded within ten business days via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

 

If more than 15 business days have passed since we approved your return, please contact us at info@smoothglobalsupply.com